The public will get its say starting this week on Pennsylvania American Water Co.’s proposed rate hikes ranging from $120 to ...

QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

The latest report highlights staffing reductions, rising retirement claims and ongoing customer service and improper payment ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Consumer habits are constantly evolving, and car manufacturers must adapt. At Ford, the dealership and retail experience will be gradually transformed as part of what the company calls the "Ford ...

The ACSI is an objective measure of customer satisfaction. Each of Amazon’s achievements in this report is an endorsement from the American consumer. At Amazon, our retail strategy has always focused ...

If you are looking to work for a Customer Service Job role, then these Interview questions will help you crack your Interview effectively. These questions reveal more information about a candidate ...

Nintendo Customer Support Concern Following Outsourcing Decision Ahead of Switch 2's First Holiday Season Impacted workers say they feel "betrayed" after years of service.

Nintendo says the Switch 2 Joy-Cons were rebuilt from the ground up, but early hardware breakdowns suggest they're quite similar to the originals under the hood, and comparably prone to the analog ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

It’s no secret that customer service matters to today’s customers. But exactly how much it matters really can’t be overstated. Fact: 80% of buyers today agree that the experience a company offers is ...