Zendesk is acquiring Forethought to bolster its agentic AI chops with specialised and self-learning AI agents capable of managing complex customer service workflows.

A grocery delivery dispute raises questions about damaged items, customer service transfers and unexplained camera downtime.

Aquatic Creations of Ohio Introduces Enhanced Financing Options And Customer Centric Approach Columbus, OH – March 11, ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

IT major Wipro on Wednesday said it has secured a multi-year contract from TruStage, a US-based insurance and financial services provider, to digitally transform its business operations.

BARRIE, ON / ACCESS Newswire / March 11, 2026 / Panorama Windows and Doors has been recognized with the 2026 Consumer ...

Agora (NASDAQ: API), a global leader in real-time engagement, today unveiled its Conversational AI Agent solutions for Customer Service and Sales ...

For the mother and son duo, Amanda and Tyler Neary, working at the luxury Lough Erne Resort has become a natural extension of family life while adding another layer to their bond.

Recognition spotlights a new model for enterprise customer engagement that eliminates channel-switching and delivers fast, intuitive AI-powered experiences ...

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, will welcome enterprise leaders and customer experience (CX) strategists to the 2026 ISG ...