On Jan. 12 Five9 announced an expanded partnership with Google Cloud and a new joint Enterprise CX AI solution targeting ...

The Jacksonville Transportation Authority will keep its premium Connexion Plus service but introduce a new fare structure to ...

The latest report highlights staffing reductions, rising retirement claims and ongoing customer service and improper payment ...

QuoteIQ, a CRM platform built for mobile and field service businesses, has announced the launch of Route Density, a new ...

Customers average 24% chat-to-order conversion, with peaks as high as 58%, by unifying service and shopping to drive higher engagement and ROINEW YORK, Jan. 13, 2026 (GLOBE NEWSWIRE) -- At NRF 2026, ...

Speaking on the labour ministry's intervention in the matter, a gig worker said the government had “done a great job” in ...

Abu Dhabi (SCAD) has been recognised among Abu Dhabi’s top 10 government entities after achieving the Excellence level, the ...

In the digital commerce arena, a single confusing page, an unexpected cost, or an unclear option can silently drain millions ...

TransLink is advancing a bevy of feature improvements through its new customer experience action plan, including better ...

It takes a lot of skill and charisma to become a celebrity chef, but sadly this talent doesn't always translate to a ...

The Cessna Citation CJ3 Gen2 has entered into service, setting a new standard for the Citation Gen2 family. Launch customers ...

Etihad Airways releases its 2025 traffic statistics, showing record passenger numbers and growth for the previous year.