AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Earnings call Interface posted record 2025 results, with net sales up 5.4% and adjusted EPS up 33% year-over-year. Margin expansion was driven by operational efficiencies and favorable mix. Management ...

Operator: Good morning, ladies and gentlemen, and thank you for standing by. My name is Kelvin, and I will be your conference operator today. At this time, I would like to welcome everyone to ...

The purchase price of the EMC network of clinics "Family Doctor" has become known. Recall that in October 2025, the European Medical Center (EMC) announced the purchase of a 75% stake in the Family ...

Interface Inc. (NASDAQ:TILE) reported its fourth-quarter and full-year 2025 earnings, surpassing analysts’ expectations with an adjusted EPS of $0.49, compared to the forecasted $0.40, marking a 22.5% ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

We’ll soon get Android PCs and better synchronisation to rival Apple’s ecosystem. Editorial Note: Talk Android may contain affiliate links on some articles. If you make a purchase through these links, ...

Interface, Inc. (Nasdaq: TILE) announced today that it intends to release its fourth quarter and fiscal year 2025 results on Tuesday, February 24, 2026, prior to the open of the market. Interface will ...

JOHNSON CITY, Tenn. (WJHL) — AT&T has decided to transition its Johnson City call center to a “work-from-home model,” a company spokesperson confirmed on Monday. The spokesperson said local employees ...