From managing CRM implementations to witnessing the dawn of Agentforce, here are the five lessons that changed how I think ...

Eyeing the need for organizations to train their own artificial intelligence models, Salesforce Inc. today is announcing a new feature of its Data Cloud data lake that collects information from a ...

A super geeky topic, which could have super important repercussions in the real world. That description could very well fit anything from cold fusion to knowledge graphs, so a bit of unpacking is in ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The day before Thanksgiving, Prior Knowledge was gobbled up (gobble ...

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex ...

Salesforce is on a buying spree. The terms of the deal weren't disclosed. Salesforce expects it to be finalized in Q4 of its fiscal year 2025 (January 31), subject to customary closing conditions.

Salesforce is investing in growing the admin ecosystem, providing various tools for both employers who want to evaluate admins and people who want to start their admin career. When data is the king, ...

In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing ...

Salesforce is on a buying spree. After snatching up data management firm Own earlier in the month, Salesforce today announced its plans to buy Zoomin, an enterprise knowledge platform. Zoomin — which ...