Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. My friend and fellow CX expert Brittany Hodak and I recently ...
This article doesn’t matter. The way to defend him isn’t some big secret. Every player in the World Cup has been watching him half their lives. Teams will study this stuff. They’ll practise it. And ...
Do you find yourself working over your weekends? You’re not alone. A recent Harvard Business School study found that CEOs work an average of 62.5 hours a week, with 79% working weekends. Meanwhile, ...
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