Tele2 Latvia has introduced AI software that can analyse conversations to help with customer service. Developed and ...

You have heard it said that “the customer is always right.” I would say, “The customer isn’t always right, but they must always be the focus.” As businesses grow, they can lose sight of one of their ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience (CX) is no longer just a “nice-to-have” — it’s essential for ...