One of the greatest challenges as a manager is delivering bad news. For many managers—especially first time, or novice managers—the experience of delivering bad news, during a layoff conversation or ...

A survey shows a large percentage of people can spot when bosses use AI to compose critical employee reviews and termination notices. The spreading use of artificial intelligence (AI) is not only a ...

In a previous post we began exploring the art of giving bad, even horrific news. We noted that critical elements of the process can be categorized under the acronym “TEACH.” Many of such elements come ...

More companies are using chatbots or other artificial intelligence to help people with customer service. It turns out those bots may be better at delivering bad news than humans. New research ...