A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Artificial intelligence (AI) is transforming customer service from a reactive, labor-intensive function into a proactive, data-driven advantage. With the rise of —ranging from intelligent chatbots to ...

Decagon AI Inc., a customer support startup, has raised $250 million in a new round of funding that triples its valuation to ...