Gartner also predicted that by 2030, 10% of Fortune 500 firms will double customer service spending in order to use AI for ...

STAMFORD, Conn. June 25, 2025 -- Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028, according to Gartner, Inc. “AI and rapidly ...

Companies that outsource customer service functions to reduce costs may risk reducing their client list as well, Gartner warned Friday. In fact, the researcher predicted that through 2007 some 80 ...

STAMFORD, Conn.--(BUSINESS WIRE)-- By 2028, none (0%) of the Fortune 500 companies will have fully eliminated human customer service, according to Gartner, Inc, a business and technology insights ...

Jue 10, 2025 -- By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. This shift comes as many ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI ...

SUNNYVALE, Calif., June 13, 2024 (GLOBE NEWSWIRE) -- eGain Corporation (EGAN) (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that it has been named in the 2024 Gartner ...

NiCE (Nasdaq: NICE) today announced that NiCE Cognigy, a global leader in AI-first customer experience solutions, has been ...

Dynatrace (NYSE: DT), the leading AI-powered observability platform, has been named a Customers’ Choice in the 2025 Gartner ...

Service and Support Leaders Should Redeploy Human Agents to Drive Growth, Not Pursue Complete Automation STAMFORD, Conn.--(BUSINESS WIRE)-- By 2028, none (0%) of the Fortune 500 companies will have ...