Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

As customer expectations evolve, basic amenities and standard services are no longer sufficient to captivate modern, experience-savvy guests. This consumer mindset shift mandates an industry ...

Hospitality turns service into relationship, and transactions into something people remember.

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...

ATLANTA & LONDON--(BUSINESS WIRE)--Quantre Solutions, a customer communications management consulting service provider headquartered in the US, today announced a strategic partnership with Tech ...

For hospitality brands to inspire loyalty, they need to deliver a consistently stellar guest experience — but many hotels haven’t been able to hire enough staff members to meet the high level of ...

CORAL SPRINGS, Fla.--(BUSINESS WIRE)--Nordis Technologies, a leader in omnichannel customer communications management and payments technology solutions, has been granted approval for an extension of a ...

Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes how businesses connect with people. But how do your customers feel about AI?